101chat.uk is a procurement and information resource for agencies looking to modernise their public-facing digital contact infrastructure. For emergency police assistance, please dial 999. For non-emergency enquiries, call 101.
Built for UK Law Enforcement Organisations
From territorial forces to specialist agencies — 101chat.uk delivers digital contact infrastructure for the full spectrum of UK policing and public safety organisations.
Territorial Police Forces
All 43 territorial police forces across England and Wales, Police Scotland, PSNI and specialist constabularies.
British Transport Police
Dedicated digital contact for rail, underground and transport-related non-emergency enquiries.
National Crime Agency
Secure digital communication channels for specialist NCA public-facing operations.
Border Force & HMRC
Compliant enquiry handling for customs, immigration, and border control queries.
Counter Terrorism Units
Anonymised, secure public tip and intelligence submission workflows.
Campus & Specialist Forces
University, military, and specialist constabulary digital contact solutions.
Everything a Modern Force Needs for Digital Contact
Move beyond phone-only 101 contact. IMSupporting gives your force an intelligent, always-on public enquiry channel — with full human oversight built in.
Hybrid AI + Human Chat
Intelligent AI handles routine non-emergency enquiries instantly. Complex, sensitive or escalated matters route seamlessly to trained operators — no dead ends, no frustrated members of the public.
- Automatic escalation triggers
- Operator takeover in one click
- Full conversation context preserved
RAG Knowledge Base
Train the AI on your force's approved policies, guidance, local services, and FAQ documents. Every AI response is grounded in your verified content — never fabricated, always auditable.
- Upload force documentation
- Auto-indexes and retrieves on demand
- Daily refresh and version control
Multi-Department Routing
Create dedicated queues for CID enquiries, PCSO contacts, licensing, lost property, victim support and more. Intelligent routing delivers the right query to the right team, every time.
- Unlimited department configuration
- Skills-based routing
- Priority queue management
Intelligent Workflow Engine
Define automated workflows triggered by keywords, visitor behaviour, or query category. Send automatic responses to common enquiry types, capture structured data, and route intelligently.
- No-code workflow builder
- Conditional logic branching
- Template response library
Operator Dashboard & Analytics
Real-time oversight of all active conversations across every department. Track response times, query categories, resolution rates, and operator performance from a single command view.
- Live queue monitoring
- Exportable reporting
- Shift management tools
Website Integration
Deploy the chat widget on your force website in minutes — a single JavaScript snippet, no specialist IT resource required. Compatible with all major CMS and emergency service web platforms.
- Single line JS install
- Compatible with Jadu, GOSS, WordPress
- Widget branding to force identity
Proactive Visitor Engagement
Configure intelligent triggers that proactively offer chat based on the page a visitor is viewing — for example, offering help on victim support pages or directing enquiries on missing persons.
- Page-level trigger rules
- Time-on-page triggers
- Custom message configuration
Full Transcript & Audit Trail
Every conversation is stored with timestamps, operator IDs, and AI decision logs. Full audit capability for freedom of information requests, complaint investigations, and quality assurance.
- Searchable transcript archive
- Operator activity log
- Data retention configuration
Multilingual Capability
Communicate with members of the public in their preferred language. AI translation supports a wide range of languages, ensuring inclusive access to your digital contact channel.
- Real-time translation
- Language auto-detection
- Configurable language scope
Start Human. Scale Intelligently.
Many forces prefer to begin with a fully human-operated live chat team and introduce AI capability later. That is exactly how the platform is designed to work. From day one you get a structured, professional digital contact channel staffed entirely by your own operators — with advanced workflows, routing, and supervisor tools built in. AI assistance can be introduced one department at a time, only when your force has the governance and confidence in place to do so.
- Full platform with zero AI involvement
- Operator-led from day one, AI-ready when you are
- Governance-friendly incremental AI adoption
Your Force's Digital Contact Strategy
Starts With a Single Step
Forces that have not yet deployed web chat are handling a proportion of their 101 contact volume that the public would prefer to resolve digitally. IMSupporting's platform gives your digital and communications teams a procurement-ready solution \u2014 compliant, UK-hosted, and configurable to your force's exact structure \u2014 without requiring a lengthy technology programme to deliver it.
Real Digital Contact Scenarios for Policing
From noise complaints to missing persons guidance — the platform handles the full breadth of day-to-day public enquiry types digitally, freeing your officers for operational priorities.
Non-Emergency Reporting Triage
Guide members of the public through structured, self-service reporting for non-emergency matters — noise complaints, minor theft, anti-social behaviour, and local crime concerns — before escalation to an operator if needed.
Lost Property & Found Item Enquiries
Automate the full lost and found enquiry workflow. The public describe the item, location, and date — the AI matches against records and provides next steps without tying up front-desk staff.
PCSO & Community Officer Contact
Enable community policing teams to receive and manage digital enquiries from their patch without needing dedicated telephony infrastructure. Ideal for neighbourhood policing digital engagement.
Victim Support Signposting
Automatically identify conversations relating to victim welfare and route immediately to trained victim support staff or provide verified links to local support organisations — with sensitivity built into the workflow.
Licensing & Permissions Enquiries
Handle high-volume licensing queries — firearms enquiries, event permits, fireworks licensing — with AI-driven guidance and structured intake forms that reduce officer time on repetitive administrative queries.
Freedom of Information Guidance
Direct FOI enquiries through a structured intake process — capturing the required information, explaining response timelines, and signposting to your force's FOI team — fully logged and audit-ready.
Crimestoppers-Style Anonymous Tips
Configure anonymised submission channels that allow members of the public to share intelligence or tip-offs without creating an account, using a secure, ephemeral session with no personal data stored server-side.
Missing Persons Information
Provide structured guidance to families with concerns about a missing person — including how to report, what information to gather, and where to find the relevant department — reducing inbound call volume on sensitive lines.
Recruitment & Careers Enquiries
Deflect recruitment and volunteering enquiries from operational contact channels. Handle questions about the application process, eligibility, special constable roles, and direct to your HR team where needed.
From Procurement to Live in Days, Not Months
No lengthy procurement of infrastructure, no specialist technical team required. Our public sector onboarding process gets your force digital contact channel live quickly.
Scoping & Requirements
Your dedicated public sector account manager meets with your digital and comms teams to map contact volumes, department structure, and required workflows. A tailored configuration plan is produced.
Platform Configuration
We configure departments, routing rules, AI knowledge base content, and operator roles to match your force structure. Branding is aligned to your website and visual identity standards.
Knowledge Base Population
Your policy documents, FAQs, and local service information are uploaded and indexed into the RAG knowledge base. The AI is tested against real enquiry scenarios before go-live sign-off.
Website Integration
Your web team adds a single JavaScript snippet to your force website. The chat widget appears with your branding — no back-end changes, no infrastructure provisioning required.
Operator Training
Your frontline digital contact staff complete practical onboarding on the operator dashboard, escalation handling, transcript review, and quality assurance workflows. Typically a half-day session.
Go Live & Ongoing Support
Your digital contact channel goes live. IMSupporting's UK-based support team provides ongoing technical assistance, platform updates, and regular performance reviews with your team.
Built to the Standards UK Policing Requires
Law enforcement digital infrastructure demands the highest standards of data security, compliance, and accountability. IMSupporting is engineered — not retrofitted — for those demands.
UK Data Residency Only
All chat transcript data, knowledge bases, operator records, and analytics are stored exclusively on UK-based servers. Zero cross-border data transfer. Full alignment with UK GDPR and the Data Protection Act 2018.
AES-256 Encryption
All data in transit and at rest is encrypted using AES-256. TLS 1.3 is enforced for all communications. Regular penetration testing and network isolation are standard components of the infrastructure stack.
GDPR by Architecture
Consent capture, data subject access request tooling, processing registers, and configurable data retention periods are designed into the platform — not added as features. Compliance is architectural, not cosmetic.
Full Audit Trail
Every operator action, AI decision, and conversation event is timestamped and logged. Complete audit capability for complaint investigations, quality assurance, freedom of information and professional standards review.
OFFICIAL Tier Suitable
Platform design and data handling practices are aligned with OFFICIAL tier classification guidance. Force-specific security assessment documentation and Data Protection Impact Assessment (DPIA) support is available on request.
No Third-Party Data Sharing
Chat data is never shared with third-party advertisers, analytics platforms, or data brokers. The platform operates as a closed, force-controlled environment with clearly defined data processing agreements.
Configurable Retention
Set data retention periods in line with your force's records management policy and the MoPI (Management of Police Information) code of practice. Automatic purge schedules ensure compliance without manual overhead.
Role-Based Access Control
Granular permission levels for supervisors, operators, administrators, and read-only auditors. Two-factor authentication supported. Session controls and inactivity timeouts configurable to force security policy.
Flexible Procurement for Public Sector
We understand that law enforcement procurement follows structured routes. Our public sector team is experienced in working within those frameworks.
Direct Award
For lower-value contracts where direct appointment is appropriate, we can supply full documentation, pricing schedules, and framework references as required by your procurement team.
Framework Agreements
We support procurement via established public sector framework routes. Contact our public sector team to discuss applicable frameworks for your force's digital contact requirements.
Competitive Tender
For larger force-wide deployments or multi-force collaborations, we provide comprehensive tender responses, security documentation, reference sites, and commercial proposals.
Pilot & Proof of Concept
Many forces begin with a scoped pilot on a specific public-facing web section. We support short-term pilot arrangements to demonstrate value and evidence ROI prior to full rollout.
Speak to Our Public Sector Team
Our specialists work exclusively with UK law enforcement and public sector organisations. Contact us to discuss your force's digital contact requirements.
Request a Force DemoTransparent Pricing for Every Scale of Deployment
From a single-department pilot to a force-wide digital contact operation. Solo is £49.99/month and includes 1 operator account. Business is £1,499/month and starts with 20 operator accounts. Additional operators are £14.99 per operator per month. Bespoke monthly pricing is available for enterprise and multi-force requirements.
Department Pilot
Ideal for a single-department or proof-of-concept deployment on one force web property.
- 1 operator account included
- AI knowledge base (RAG)
- 1 website integration
- Full conversation audit log
- UK-based support
- GDPR-compliant data handling
- Additional operators are £14.99 per operator per month
Force-Wide Deployment
Full force digital contact infrastructure with multi-department routing, advanced analytics, and dedicated account management.
- 20 operator accounts included
- Additional operators are £14.99 per operator per month
- Unlimited departments
- Advanced RAG knowledge base
- Multi-site integration
- Intelligent workflow engine
- Real-time analytics dashboard
- Priority UK support SLA
- Operator training included
- Dedicated account manager
- DPIA documentation support
Enterprise / Multi-Force
Bespoke monthly pricing for multi-force collaborations, regional programmes, or large-scale force-wide deployments with bespoke requirements.
- Volume-based pricing
- Multi-force data isolation
- Custom security review support
- On-site implementation option
- Custom SLA and uptime commitments
- Framework agreement pricing
- Joint authority/collaboration support
- Bespoke integration services
Questions from Force Procurement & Digital Teams
Our public sector team has compiled answers to the questions most frequently raised during force procurement discussions.
Set Up Your Force Digital Contact Account
Start with a platform account to explore the dashboard, trial the AI configuration tools, and plan your deployment. No public-facing channel goes live until you configure and publish it.
- Full platform access to configure and test your setup
- RAG knowledge base to load with your force documentation
- Department and routing configuration tools
- Test environment before any public-facing deployment
- Onboarding call with our public sector team
- UK-based support from day one
Create Your Platform Account
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